Citibank
Credit Card Issue

To whomsoever concerned:

Respected Sir/Madam,

I had a credit card with Citibank since everything was going fine till my problems started in May. I had authorized the bank to withdraw the payment from my savings account with the same bank. However May onwards, they stopped withdrawing the payment. I came across this is July that the last two months payment hasnt been withdrawn, i wrote to their email support and got a confirmation from them that the last two months late fee and fines has been withdrawn and they asked me to send an authorization letter along with an address change request to be snail mailed to their head office in Chennai which i did. After that also they did not start withdrawing the payment and since then i have been making follow ups with the bank, no good. End of last year i came to know that the outstanding balance on my card is ~ 50, 000 INR. My case was handed over to the collections department. They informed me that i need to pay 22, 000 INR to setlle my dues to which i agreed. I asked them that before making the payment i would like to see the details of my card since the beginning. To my shock when i saw the details, the total amount including purchase, fine and late fine till July was 34, 107 and till Mar i had paid 39, 573 (5000 in excess of what i had used). Now upon contacting the collection manager, when i said this is not right, he offered 15, 000 INR and then came down to 12, 000 INR. Since Januray he has not repsonsed to my mail. I need to know what are my options from here.

Thanks and Regards,

Nidhi Narang

Company: Citibank
Country: India

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