Citibank
Took out money without my concent
- 08-21-2008
- 181
HIS IS IN REFRENCE TO THE CONVERSATION WITH A MANAGER IN CITIBANK CALLED KEVIN, AND A COMPLAIN WAS MADE REGARDING TAKING OFF WHOLE OF THE DUE FROM MY SALARY ACCOUNT WITHOUT MY INTIMATION.A NEW CREDIT CARD WAS GENERATED AS THE OLD ONE WAS LOST, AND THE LADY WHO PROCESSED NEVER TOLD ME THAT WHOLE OF THE MONEY WOULD BE DEBITED FROM MY ACCOUNT IN ONE GO.
AFTER SPEAKING TO KEVIN ON THURSDAY 14/AUG/08, I WAS ASSURED THAT THE MONEY WOULD BE DEBITED BACK TO MY SUVIDHA ACCOUNT.AND THAT I WOULD GET A CONFIRMATORY CALL FROM HIM, WHICH HAS NEVER HAPPNED TILL DATE.
ALL THIS IS IN REGARD TO MY CREDIT CARD.HE UPDATED MY NEW CONTACT NUMBERS AND ASKED HIM TO CH ANGE THE MAILING ADDRESS TO MY HOME ADDRESS.
NOW, I HAVE TO FLY TOMOROW EARLY MORNING AND I CNT EVEN USE MY DEBIT CARD.AFTER CALLING THE CUSTOMER SERVICE THE GUY SAID THAT AS MY MAILS WERE GETTING REJECTED FROM MY WORK PLACE, THEY HAVE BLOCKED MY DEBIT CARD AS WELL.I HAD ALREADY MADE A REQUEST LONG TIME BACK OVER THE PHONE THAT DURING THE DAY PEOPLE ARE NOT AVAIALBE AS WE WORK IN THE N IGHT SHIFTS AND MY CARD SHOULDNT BE BLOCKED FOR THIS PURPOSE, AND I GAVE MY HOME ADDRESS AS AN ALTERNATE ADDRESS FOR THE SAME REASON THEN, SO THAT THEY COULD SEND ME MAILS TO MY HOME IF THATS IMPORTANT.
NOW, THEY HAVE BLOCKED MY DEBIT CARD AS WELL AND THEY WANT ME TO UPDATE MY HOME ADDRESS THERE AS NO ONE WAS AVAILABLE AT MY OFFICE.
I FIND THIS REDICULUS, AND WISH TO MOVE TO THE COURT OF LAW.
I HAD A VERY IMPORTANT MEETING TOMMOROW WHICH I HAVE TO ATTEND AND I COULDNOT ATTENT WITHOUT MONEY.
I CATEGORICALLY TOLD KEVIN, THE MANAGER TO UPDATE MY NEW NUMBER ON BOTH THE CARDS SO THAT I DONT FACE ANY MORE HASSLES, WHICH I M SURE HE DIDNT DO, AS THE GUY WAS TELLING ME THAT THE DEBIT CARD DEPT WAS CALLING ME AND COULDNT REACH ME.
ITS A FAULT ENTIRELY ON THE PART OF THE BANK .
THE CC OF THE EMAIL IS BEING SENT TO THE COMPLAINT CELL OF R.B.I,
FOR UNFAIR PRACTISES OF RECOVERY OF MONEY WITHOUT MY CONSENT.
I WOULD CLAIM DAMAGES FOR THE SAME AND A WRITTEN APOLOGY LETTER IN THE MEDIA PUBLISHED FOR THE SAME.
Company: Citibank
Country: India