Citibank
Un ethical practices done by citibank.. Be Aware before opting for account

Following is already complained to citibank and they do not seem to be bothered about it. The customer care representatives keep on harping the same things without understanding what customer wants. i am for sure not going to have any realtionship with citibank.

1) Improper negative marking of lien on a bank account: Assume I have a balance in my account and there is a cheque written to debit my account. If the amount in the cheque exceeds the balance, the bank returns the cheque. It does not pass the cheque and mark negative balance in the account holder. To directly correrelate, even if there is a internal standing instruction and account balance is not there, the standing instruction is not debited and failed. Similarly if there is e-debit request for EMI/SIP, the EMI/SIP transaction would fail. In all these scenarios, there would be no negative balance and the transaction would fail. Just because Citicard is subsidiary of Citibank, they are marking negative balance in the account and not failing the transaction. This is preferential treatment and I would label it as Un fair and unethical trade practice being followed by citibank.

2. Refusal to close the account: Just because there is a negative lien (newly introduced concept), u cannot deny the customer the right to close the account. This is again unethical.

3. Inadequate services: Why is the branch person not updating the customer properly when he walks into the branch. Subsequently after 30 days of e-mail follow up, reasons are given.. I think this is not acceptable as a customer.

4. Financial charges: They are too heavy and more than 100 times the transaction amount.

These are generic in nature and will provide account number and details if sought

Company: Citibank
Country: India

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