Citi Bank
Faulty credit card Bill with too much of interest charges

I have a citi bank credit card 5546196765171000. I used this card last year between Jan to april for almost Rs.20000 after that i stopped using it because of too much of interest charges. Bill was standing at 20k so i started paying more than my Minimum Due amount for example if my Minimum due amount is 1000 i was paying 2000 so that my balance keep on decreasing but actually it was increasing so i asked them why it is happening but they never gave any satisfactory answer. What is more frustrating was i told them please convert them into EMI but they said we can't do it now so i stopped making payment and told them please resolve this issue and stop sending me bill now the situation is that my bill is standing at 37k. I have emailed them so many times and they replied me once that they can adjust my bill at 20k which is too much for me, why should i pay so much when i have already paid 12k out of i am ready to settle at 12k but after emailing them so many times they are not replying me anymore. Please advice me

Company: Citi Bank
Country: India

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