Citibank Credit Card
Wrong Billing practice

Hi,

I am holding a citibank visa card ****4023.Few Months back I make a full payment to citibank against my outstanding and it was dropped in their drop box. I was astonished to note that though I put well before the due date, they did not collect it from the drop box in time and as a result I was fined with a late payment charges in my next month bill.

Since it was not my fault, I did not pay that late payment while the other charges due have been paid by me after deducting the late payment fees.

After that since I have not done any transaction in this card, I didnot make any payment. But since I didinot pay the late payment fee in my earlier statement, every month they are agreegating it and adding another late payment with it.

I am really surprised how they can charge me for a fault with their system itself.

Best Regards,

ASOK DE

Company: Citibank Credit Card
Country: India

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