Citi bank/Credit card
Redemption of points

As per the Citibank Indian oil credit card (Card No. 5546379278909013), i am eleigible for the petro coupon in terms of reward points.

Since last 7-8 months whenever I call up the customer care centre of the Bank to redeem the reward points they claim around 500 less points as compared to the reward points mentioned in the statement that I recieve. I have been asking the Bank that if there is any problem then please do rectify it and send me the correct statement. I have always been given assurity that this would be done but the same has not been done till now. I would like to charge the Bank on these terms as they never listen to the customer's complain and are trying to avoid the redemption of the points which as per the terms and condition they should be doing.

I can even provide you the name of the CitiBank Executives, with whom I had interacted last month on this.

I request you to please take a legal action against them.

Company: Citi bank/Credit card
Country: India

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