Citi Bank Credit Card
Charged heavy fine on the credit card due payments

Hello,

I am being harrassed on a regular basis by Citi bank on the issue of non payment of the dues. The only reason for non payment being i haven't recieved a singe statement from them. Earlier I used to call them to get the exact due amount. The customer service asked me to pay just the minimum amount by sending their own executive. They never informed me the exact amount. Whenever i enquired about the late fine and interest, got the answer "dont worry sir we'll wave off and we are sending your billing statment with owu excutive". Never recieved one yet!!

Now all of sudden they are asking me to pay Rs.14000/- for their fault. And the only due amount is approx Rs.2800/-. They are threatning for legal action. Due to their report I am not able to get personal loan, which i needurgently. Please suggest what can I do to cope up with this situation.

Thanks and regards.,

Nikhil R. Shrivastava

Company: Citi Bank Credit Card
Country: India

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