Citibank Credit Card
Non-redressal of compliants

Hi,

I was holding 2 credit cards of Citibank till the early 2007. I was very diligent in making the payment on these cards regularly and continued till a particular dispute arose. For 2 months in early i was not intimated of the amount payable on these cards and inspite of the regular calls requesting them to send me the statements, i did not receive them for these months. Subsequently, when i received the statements, there was a hige amount billed on it on account of non payment/ interest charges. I immediately registered my complaint with the customer care and requested them to review the matter on an urgent basis including the cancellation of cards but none of them were entertained.

I made the payments soon after the receipt of the statements to the extent of the usage on the cards and confirmed to them that the payment has not been made for the interest/ late payment charges levied, which was purely on account of failure/ negligence at the end of Citibank.

Subsequently, it comes to my notice that the case has been registered with CIBIL and obviously I would like to have the same removed.

I have been following up with Citibank to settle the matter for the past 2 months but have not been able to get any proper response from them. In fact, each and every call or message for the settlement/ closure has been delivered from my end which has gone without any replies from their end.

I request your attention in this case for appropriate actions at the earliest.

FYI, i work with a very highly reputed organisation and these small matters reflect very badly on my profile.

Grateful for an early response!

Company: Citibank Credit Card
Country: India

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