Citi Bank home loan
Cheque bounce case (wrong feedback from citi bank)

Dear Sir,

I have repeatedly mailing and contacting the citi bank people but no response i m getting from citi bank. For your reference i attaching the copy of mail:

first mail:

from rahul sharma hide details Apr 24

to

CitiAlert. India@citicorp.com,

Indiaservice@citycorp.com,

citialert.india1@citicorp.com,

wecare@afsindia.com

date Apr 24 3:07 PM

subject Cheque bounce complaint

mailed-by gmail.com

Dear sir,

Home Loan A/c No: 11478475

Amount: Rs. 6647/-

Date of debit: 5th of every month

I have been facing repeated problems from your home loan department regarding Cheque bounce but i always maintain the required balance in my a/c always. But no positive response is coming from your side. You repeatedly provide me cheque bounce notice. For this particular purpose i visited my Bank through which you debit home loan installment amount. My banker says that no cheque has come for realization and i have a taken out statement to prove authenticity and non professionalism form your side. Last mont on 05 march you gave me the cheque bounce notice but some how your executive from collection department collected cash from me but i have no clue that youe have collected the payment or not. And this month 5th april i am receiving the same cheque bounce notice from your side.

Your customer care people dose not respond properly.

I you are unable to solve my problem than i will go to the consumer forum.

Regards

Sushil Kumar Sharma

rahulsharma002@gmail.com

09891958241

Second mail:

Dear sir,

with reference to previous mail regarding cheque bounce, I have not recieved any communicarion from your side or response. Deatils as requested by you is as follows:

Name: Shushil Kumar Sharma

Mob No: 9891958241

Loan A/ no: 11478475

EMI Amount: Rs.6647/-

A/c Type: Consumer loan

Asset financed: Home Equity

Booking date: 21-03

Amount financed: Rs.41-

Tenure in month: 120

Interest rate: 15%

Branch ID : 1

Branch: New Delhi.

SAVING BANK A/C NO AND ADDRESS: SBI, MAHARAJ PUR, BEL, GHAZIABAD

A/C NO: 730810

THIS IS MY SECOND AND FINAL COMPLAINT TO YOU. AS PER PREVIOUS MAIL I HAVE NOT RECIEVED ANY RESPONSE FROM YOUR SIDE.

THIS MONTH (05-05-09) DATED CHEQUE STILL NOT PRESENTED IN MY SAVING BANK A/C AND I REPEATEDLY RECEAVING CALLS FROM YOUR COLLECTION DEPARTMENT. BUT I HAVE SUFFICIENT BALANCE IN MY A/C AND THESE COLLECTION PEOPLE USE WRONG LANGUAGE OR SOME TIME ABUSE.

I HAVE PAID CASH OF (05-03-09 AND 05-04-09) MONTHS BUT I HAVE NO CLUE ABOUT THAT YOU HAVE RECIEVED CASH OR NOT. I WILL NOT GIVE FURTHER PAYMET UNTILL CITIBANK GIVE ME THE STATEMENT OF CASH PAID.

MY BANKER (SBI) SAYING THAT NO CHEQUE FROM CITIBANK HAVE COME FOR REALISATION AND CITIBANK IS LYING THAT MR. SHUSHIL KUMAR CHEQUE DISHONOURED. SO, I NEED CLARIFICATION ON THIS ISSUE. I CAN PROOVE THAT NO CHEQUE HAS COME FOR REALISATION/CLEARING FROM CITIBANK. WHEN NO CHEQUE HAS COME FOR REALISATION THAN HOW COME YOU SAY "MISCELLANEOUS AND INCOMPLETE SIGNATURE"? SO, CITI BANK HAS TO PROVE THIS.

I WILL WAIT FOR RESPONSE TILL LAST DAY OF THIS MONTH (30/MAY/09). IF SAME PROBLEM CONTINUES THAN I WIL GO TO THE CONSUMER COURT.

SHUSHIL KUMAR SHARMA

MOB NO: 09891958241

(rahulsharma002@gmail.com)

Company: Citi Bank home loan
Country: India

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