CITI Bank Suvidha Account
Remuneration aginst the chque not crediting on time

Hi Team,

This is the 4th incident happened with me since the account opening with CITIBANK.

I have dropped a Cheque at the ATM center here at the Citibank ATM, PALM BEACH GALLERIA, Vashi (W). The Cheque was dropped on last Friday i.e. on 15-05 at around 09:15 IST hrs.

The detail of the Cheque is, Cheque Number: 236202 dated 15-05 amounting Rs. 46500.00 of HSBC bank, Pedder Road branch.

Now, after 7 days CITIBANK team has sent me a letter stating that they have not found any cheque similar to above details & request me to do the stop payment on the same. (which is done).

Now, very next day i have received an email stating that the cheque has sent for the credit purpose (through citibank Email alert).

Now i need the advise what is the action and remuneration i can get from the bank for not finding my cheque in time not giving me the credit in normal working days which has forced me to take the loan money from other source on high intrest rates.

Awiting for the respond from your end.

Awaiting for the positive response.

Company: CITI Bank Suvidha Account
Country: India

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