Compaq laptop
Problem with speakers

Sir, I purchased Compaq Presario c783-tu laptop from croma koramangla Trent Bangalore on 1-10. My customer number is 9009219, MODEL NO is c783tu, product no is 'FF369PA', SERIAL NO is 'CND819DQ1Q'. it is under guarantee for one year. After two months of purchase I am being facing problems with speakers. Earlier untapped sound was coming out, and after few days speakers stooped to work continuously. Sometime it was working and sometime not. And after three months of purchase it stopped to work. It was manufacturing defect so i went to nearest service center but they didn't respond me and gave me excuses about my operating system. Then I installed new operating system but still it was not working. Again I went to service center and this time they told me it is because of software like VLC even though i installed that after damage of speakers. They refuse to change speakers under guarantee and told that they are instructed to not to change speakers under guarantee. After five days I made an online complain to hp website which complains no. is CCHSAP203477. But they didn't respond me. Again after few days on 10 April I made again complain which complain no. is CCHSAP203965. And he gave me case no. that is 2607049793.They told me to go again to MAHA ELECT. Service center. Again I went there, they took my laptop and after three days they gave it to me back with same sentences that it’s not under guarantee. Sir I am a student and don't have too much time to go there again and again. And I have also made lot of expenses during this process so please help me to get my guarantee right.

Company: Compaq laptop
Country: India

  <     >