Compaq laptop
Display disappearing intermittently

We had purchased compaq laptop c786tu on 12th july and within a few days the display suddenly started disappearing intermittently even though the key board and the cpu indicators used to remain on. same was shown to the dealer who first adjusted the screen/power saver timings and when that did not solve the problem they reformatted the harddisk and reloaded windows vista os. the problem persisted and the set was sent to the service station. they returned the set after 3 days saying that the problem was solved, however when i went to the dealer to collect the laptop i found that the problem was still present. the set was sent for the second time to the service centre and after keeping the same for almost a month, i got conflicting replies fm various personnel at the service centre. the operator after checking the token no. indicated that some spares were awaited and i will have to wait for same, whereas the technician told me that there was some misunderstanding and the set was ready for many days. the dealer collected the set and when we tried out we found that the wifi switch was not functional, this was brought to the notice of the service centre and the laptop was sent for the third time to them. after 2 days i was told that the wifi was made operational and i could collect the laptop. i visited the service centre and found that the switch was still not working and wifi could be accessed only through the software. they opened up the set once more and after a day told me that the problem was caused by virus in the computer and they had reloaded the os and set was now functional. i requested them to let me have the repair history for the three times that the set was sent to the service centre but they are avoiding giving me the same. they have extended the warranty by one month and i was told that now the set would work without problem and why was i interested in the service record. after taking up the issue with various other personnel of hp i have been told today i.e. 31st oct. that they are unable to access the repair history because of some practical problems and i should collect the laptop from the dealer and they would "try" to access the repair history on monday i.e. 3rd nov..

i have already lodged a complaint thru hp site, but am yet to hear from them. my complaint no. is CCHSAP171218.

Company: Compaq laptop
Country: India

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