Compaq Pressario Notebook
Disgraceful Customer Service

I gave my notebook for repairing at RT Outsourcing Services Ltd, Loudon Street Kolkata 16, as I was unable to turn on the notebook. THIS HAPPENS TO BE THE AUTHORISED SERVICE CENTRE OF HP. After an initial check up the engineer said I have to leave behind the notebook and consequently they will send me a qoutation stating how much will it take to repair. If I do not agree I have to pay an INSPECTION CHARGE of Rs 300. On the 27th of October they sent me an email staing my qoutation value of Rs 21856 which according to me is abnormal as they have mentioned they will exchange my Hard disk drive for Rs 11565.75 and MOTHERBOARD for Rs 8123.5. I went there today the 4th of November to get back my notebook as it was not possible for me to bear such charges.

But first of all I found all the staff very reluctant as they kept me waiting for close to an hour for no reason and after that they gave the delivery. But they did not give me the MONEY RECEIPT of Rs 300 that I paid as inspection charges though took my signature stating laptop has been delivered.

I dont know whom to blame, HP India for choosing such a service provider or RT OUTSOURCING services Ltd who is responsible for this grievance. The only information I can give is their phone number 033-22813899 as tehy evendidnt provide me the HP escalation Matrix.

Company: Compaq Pressario Notebook
Country: India

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