COMPLAINT AGAINST STAFF OF 365
COMPLAINT AGAINST STAFF OF 365

I PURCHASED SAFOLA EDIBLE OIL AGAINST BILL NO.3389 DATED 28.5.2009 FROM 365 RETAILS STORE AT 1042 MUKHERJEE NAGAR, DELHI. UPON REACHING HOME I OBSERVED THAT WE REQUIRE SAFOLA GOLD INSTEAD OF SAFOLA ACTIVE. WE APPROACHED YOUR STORE AND SAID THAT WE WANT TO CHANGE PRODUCT FROM SAFOLA ACTIVE (PRICE RS.89) TO SAFOLA GOLD (PRICE RS.120) AGAINST PAYMENT OF DIFFERENCE BY US.

MR. ANUP SHARMA THE INCHARGE OF ABOVE STORE ACTED FUNNILY AND REFUSED TO REPLACE THE PRODUCT. WHEN I ASKED FOR REASON HE COULD NOT CONVINCE ME AND SAID THAT THEY HAD ACCOUNTING PROBLE., I CAN NOT UNDERSTAND WHAT TYPE OF ACCOUNTING PROBLEM A FIRM SHOULD HAVE WHEN THEIR SOFRTWARE THERE IS SEPARATE ENTRY FOR RETURN/ REPLACEMENT. EVEN AT THE BOOTOM OF THE BILL IT IS MENTIONED THAT EXCHANGE CAN BE DONE WITHIN 5 DAYS. I WENT FOR REPLACEMENT WITHIN 30 MINUTES ON SAME DAY.

SUCH TYPE OF BEHAVIOUR AND LACK OF COOPERATIVE ATTITUDE FROM YOUR COMPANY IS NOT EXPECTED AT ALL. YOUR PRODUCTS ARE AT MRP AND THERE IS NO DISCOUNT. YOUR STAFF SHOULD BE COOPERATIVE AND CONSUMER FRIENDLY. PLEASE ENSURE THAT THE STAFF AT YOUR STORES ARE GIVEN CLEAR CUT INSTRUCTIONS SO THAT CUSTOMER DOES NOT GET A BAD MESSAGE FROM YOUR STORES EFFECTING YOUR SALES.

PLEASE REPLY ME AS TO HOW YOU HAVE ENSURED THAT SUCH PROBLEM DOES NOT OCCUNR TO ANY CUSTOMER. IN CASE IT IS NOT POSSIBLE EVEN THEN REPLY ME IMMEDIATELY

GULSHAN MONGA (MOB 9810898811)

Company: COMPLAINT AGAINST STAFF OF 365
Country: India

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