COMPLAINT NUMBER BEING 19901220
COMPLAINT NUMBER BEING 19901220
- 12-23-2008
- 332
HI,
I HAVE BEEN A CUSTOMER OF YOUR SERVICE FROM LAST 2 YEARS HAVING NUMBER- 9867934004.
I HAD CONVERTED MY PREPAID CONNECTION INTO POST PAID CONNECTION AND HAD PAID RS 300/- BY CHEQUE THROUGH AIRTEL AUTHORIZED AGENT.
HE INFORMED ME THAT MY STD CHARGES WILL BE RATED AT RS1/- PER MIN. BELIEVING HIM I CONVERTED MY NUMBER TO POST PAID CONNECTION. I TOOK THIS CONNECTION JUST BECAUSE THE STD CHARGE WAS BEING RATED AT RS.1/-.
NOW AIRTEL CUSTOMER CARE DEPARTMENT HAVE INFORMED ME THAT I HAVE BEEN CHARGED RS.1.50/- FOR STD CALLS AND THEY ARE FURTHER SAYING TO PAY AN ADDITIONAL CHARGE OF RS 35/- TO ACTIVATE THE SCHEME.
DUE TO THE SPECIFIC ASSURANCE PROVIDED BY YOUR AUTHORIZED AGENT I HAVE MADE THE STD CALLS, BELIEVING IT TO BE TRUE. HE HAS DONE SO TO EARN CERTAIN COMMISSION AND YOUR AGENT HAS INDUCED ME BY GIVING FALSE AND MISLEADING INFORMATION TO CONVERT MY CARD TO A POST-PAID SERVICE. THE SAID AGENT (HAVING MOBILE NUMBER 9867261216) IS NOW REQUESTING ME TO CONTINUE THE SCHEME FOR A PERIOD OF ONE MONTH AND THEREAFTER CHANGE TO PRE-PAID AND DOES NOT RESPOND TO ANY OTHER CALLS AFTER MAKING THIS STATEMENT. THIS CLEARLY REFLECTS THE MALAFIDE INTENTIONS OF THE AGENT.
HAD I BEEN AWARE THAT THIS MALPRACTICE IS USED BY AUTHORIZED AGENTS OF REPUTED SERVICE PROVIDER SUCH AS YOUR COMPANY I WOULD HAVE REFRAINED FROM CHANGING THE CARD FROM PRE-PAID TO POST-PAID. BEING THE EMPLOYER OF SUCH CONNIVING AGENTS YOU ARE RESPONSIBLE FOR THEIR ACTIONS AND IDEMAND THAT YOU TAKE STRICT ACTIONS AGAINST THE AGENT AND PRESS NECESSARY CHARGES FAILING WHICH I SHALL BE FORCED TO TAKE SUCH ACTIONS MYSELF.
NOW I AM WRITING THIS MAIL TO YOU TO CONVERT MY CONNECTION BACK TO PRE-PAID CONNECTION AND I HAVE BEEN CHEATED BY YOU AND YOUR AUTHORIZED AGENT. I HEREBY DEMAND YOU TO TRANSFER MY CHEQUE AMOUNT OF RS 300/- BACK TO MY BELOW MENTIONED ADDRESS:-
JAGADISH
UNIT NO10/A/E, CRISTAL PLAZA,
OFF LINK ROAD, ANDEHRI (WEST)
MUMBAI-400053
TREAT THIS AS MY NOTICE OF COMPLAINT NUMBER BEING 19901220.
Company: COMPLAINT NUMBER BEING 19901220
Country: India