Countrywide Holidays Pvt. Ltd
Only venue confirmation, no dates confirmaion

Dear Sir / Madam,

I had got the gift of a "Holiday Voucher" on purchase of a mobile phone from "The Mobile Store". I had promptly filled up the form online specifying the option of three venues and three dates and submitted it. Within a few days I got the email response that I was being given the option of staying in Munnar on "any one of the three dates that I have specified" and that I have to send my draft of Rs. 599 within five working days.

I arranged for the draft and this was delivered to them in two days. However, when I asked them to give me a "firm date" for which I can stay I was given the following response:

1. The allotment of the dates is an automated software process and the dates cannot be given immediately.

2. Read the terms and conditions of the offer.

3. The allotment of the "exact date" will happen only fifteen days prior to the date of stay.

When I asked in such a scenario, how do you expect me to book my tickets - I was told that "You should choose your dates so that you do not travel in peak season and to an in-demand destination". This is a ridiculous response because the firm disallows bookings in peak seasons.

I had also sent two emails saying that since I am travelling with my two year old son, I really would not be able to go ahead without confirmed tickets but I did not get any response.

The high-handed, uncaring manner in which these people talk makes one believe that they are doing the whole humanity a huge favour by arranging for holidays for you. Also they easily wash off their hands off every question by saying that:

1. It is all listed in Terms and conditions.

2. It is an entirely automated software process about which they cannot do anything.

It is high-time that the sponsors (in my case - The Mobile Store who use these "gifts" as a central part of their promotion) take the case on behalf of their customers and take Countrywide to task for such unco-operative behaviour.

Thanks,

Nitin

Company: Countrywide Holidays Pvt. Ltd
Country: India

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