Credit Card
Wrong Billing

Kind Attn. Mr. A Shailender Uday, This is in reference to your telecon on my cell at 21.00 hrs regarding payment of minimum amount against the credit card statement. I must put on record at the outset that your way of talk or i would say your tone of conversation was not customer friendly but was very rough. You were never prepared to listen to customer but were harping on your version just to cover up your accounting lapses for which you wanted me to suffer financially. This is not new to your bank but all international banks dealing with customer services speak like this. They never listen to customers but are always insisting on justifying the wrongs done by them or their staff. When the bank account is at fault and does not maintain the account properly or update it even then they put the entire blame on the customer and to harass them for no fault of theirs. When the bank is not prepared to listen to customer then why the customer should listen to you Mr. Uday. I was required to pay six EMIs for the purchase of mobile phone costing Rs.8379/- and I have paid all the six EMIS accordingly as per details given below. How you account for in your statements or reflect them, that is none of my business. Whether you generate the statement on 17th or do not generate it at all or generate as per your convenience, I am nobody to dictate you. I have completed honestly the transaction made through your bank by paying the six EMIS of Rs.1396/50 starting from 4th June to 4th November and have nothing to add to what I have said. As regards payment of minimum amount, I will definitely make payment well before the due date but only the payment which is due to you and will not make payment of an amount which has already been made and not reflected by you in the statement. Thats your fault and not mine. After deducting Rs.1396/50 from the amount of Rs.3200/-, I will definitely pay for which you need not worry or remind me. I am fully aware of my commitment. A sum of Rs.1396/50 according to me stands paid but you have made it a disputed amount which will be paid only after I have got clarification from Head of Customer Services or the Corporate Office whom I am writing to them today and sending them the mails sent to you and will wait till the matter is sorted out at that leven and not at your level. With regards R.K. Sehgal

Company: Credit Card
Country: India

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