Credit Card
Settlement

Respected

Sir/ Madam,

This is Prem shankar gupta a

customer of HDFC bank who has a savings and credit a/c for a very

long time.

I am i so upset, worried and

tortured by your debt (collection) dept. Reason i happened to know

that my

amount was blocked in my savings

a/c i was told to get in touch with collection dept, i did so and to

my

surprise they told that the amount

which is Rs 30, 000/, was blocked as i have dues on my credit card and

when i told them that i have a

settlement for my credit cards they had no clue, first they told that

i was lying

then they demanded for the letter i

was so surprise to know that the very people had no updates on my

credit

a/c which shows the incapability or

lack of work interest which spoils the brand name like HDFC. So i

order

prove myself that i was telling the

truth i requested them to have a visit at my place at their convinient

time as i

had no time to make it at their

office they simply denied in a very rude manner and this happened when

the customer was coporating in all

possible manner so i went to the debt management office and showed

them the letter. They agreed that i

did have a settlement but the payment was not made full that is why

the

settlement is not valid one i told

them that i was suppose to pay the settlement in two instalments i

paid the

first one in month of march and my

second instalment was suppose to be paid in april, i was in my home

town

in april for some urgent issue so i

called up and explained about the situation to the employee who was

handling my credit card a/c so he told

me to pay minimum Rs 1200/ i said that i dont have my banking info so

he gave me my credit card number and asked me to pay and the rest as

soon as i am back in pune i agreed. i

just want make a point that i acted as i

was told by the employee. When i came back to pune and up to pay the

remaining amount they said that have not recieved the Rs 1200/ payment

and they demanded the full amount of the second instalment i said that

not possible i have made the payment and i gave them a copy of receipt

of the payment made on the a/c. They took the receipt and said that

they would get back after rectifying the mistake. They never did so i

called as many times as i could but everything was in vain. It was

this month that i found out myself why my credit a/c dont show the

payment of Rs 1200/ as the credit card number given to me was wrong.

I told this to the dept people of Hdfc they told me that i was lying

and why will the employee give me wrong credit card number i told it

might be a mistake. And they asked me to proof it i said first you

never believed about the settlement letter and now when i have proved

you are asking me to prove again something that you people should have

look into first. Ok i said it can be proved if you people pull up

calling database conversation of the particular dates. But they said

all we can do is take the payment and nothing else is what you will

get or can do here and aske me to leave.

I want some severe action on the employee

who was so rude and insulting to me as her action was not satisfactory

after giving the info, she should have had a word with the employee

who was handling my a/c first she told me that she has already done

that and she got the feed back that the settlement is null and void if

this feed back was really given by the delhi branch as this a/c is a

delhi a/c and the the employee is Mr gaurav sharma even he should be

dealt in a severe manner, you will find his details below as you read

the mail not only this the pune debt dept employee first asked me to

come to the office and then told that i was not called by her it was

me who came one fine day. As per terms and policy a customer is

suppose to know all possible aspect of the a/c as if why his a/c was

blocked what payment have the bank of credit dept not recieved what

payment he is suppose to pay she told me that she was not obliged to

do so and told me that it's my mess and i should have the updates of

the a/c all she had was a piece of paper and nothings else and this

action was done by somebody who has a designation of asst- manager.

This shows her incapability or lack of work interest as she was

suppose to come pu with optoin and solution you will know details as

you read the mail and my credit card a/c to be settled and my amount

to be unblocked as soon as possible if this doesn't happen, i will

take the appropriate action on HDFC bank and i will see that none of

my friends, relatives and family have any a/cs of HDFC . I am giving

you the detail of the employee who is handling my credit a/c now. Her

name is Susma Vichare, designation- Asst- manager, her he extention

number is 8071. It the pune branch in swargate, the building name is

cybernex the office is on 3rd flr. My banking details are as follows-

4346 7710 0694 7486- hdfc credit card number.

0150223- the Ref no of the settlement letter

Rs 7150- the settlement amount to be settle in two go which is 3575 each.

00391050123924- HDFC saving a/c, A/c name- Prem shankar prasad gupta.

My contact no- 09850740866, 9970747819 pls try the first number first.

The HDFC employee who provided me the settlement letter

and was handling my a/c was Mr Gaurav sharma, employee Id-40387 and

the other guy was Mr Ravi.

Hi,

I am giving you the details of wrong credit card number given to me

by your employee.

It's- 4346 7720 0402 1704, I have made payment of Rs 1200 on this

a/c and the date is 27/04 and the the branch is HDFC of boring

road, it's branch code is-235 if i am correct. I have the receipt. I

also wanted to know regarding the complain that i have made and what

action have you people taken.

Would wait for your reply.

Regards

Prem gupta

Company: Credit Card
Country: India

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