Credit Card
Charged without informing

Dear Sir / Madam,

I am holding Barclays Card (4339 4800 1362 2590) and have no outstanding as i have never used it and the collection department is calling everyday and troubling me asking to pay the amount as the statement is showing due amount in their data.

On receiving the statement i was shocked to see the amount charged of Rs 6741/- against the some holiday package which i have never asked to do so.

However in spite of me being out station on an official work i had taken the pain to call up customer care to clear myself and wanted to inform them to void the charges,

Here starts the process

1. First i had called up as per the number given in the SMS (044-6656820) and the response i get is to call customer as its not the right department then i had been given the number 022-60004444.

2. On calling the above number (as normal practice i had to go through a test to get the live tone of human being) then they give me one more number and informs me to call up priority circle and the number given is 022-40162380.

3. Finally i had spoken to Ms. Nisha and i had earlier informed her that what all happened and without utilizing the services no one will pay the so am i and then the lady said that she will not able to cancel and i have to pay the amount. (this happened around 11.38am on 07/01)

4. i had asked the lady to put me to her manager then they said they are not supposed to speak to the manager and the most she can connect to the floor team leader)

5. i did speak to the floor team leader and explained the entire story and he said he can't do anything and asked me to call on Saturday and can't do anything more)

As being out stationed i had thought even if costs me i will get rid of the calls from the collection (calling from mobile to landline as I had no option)

Finely I request the Barclays card to void the charges and deactivate the card as I feel it’s not safe to use the card anymore where the supporting customer team insists and forcing me to pay the amount whatsoever.

Thanking You

M. Manohar Prasad

919949996491

Company: Credit Card
Country: India

  <     >