Credit Card
Unwanted calls from the call centre

Ref: credit card No 4076512154282003

I have an ICICI credit card as per the number indicated above. I have made a payment which has to be paid in 6 instalments @Rs 11334.29 per month. I am regularly paying the money. For January09 also I paid the amount through cheque and I have checked my account in Axis Bank and I have seen that the amount has been debited to my account (on 5-1-09). I am getting regular calls from the call centres saying that I have not paid. Infact it has become a big nuisance to attend a dozen calls from call centres every day explaining them the position and this has been going for about three weeks. If needed I can obtain a statement from Axis Bank to prove that I have paid and sent to the offic you suggest. I have also paid my EMI for month of february in advance. Your bank has sent a notice to me charging fee for delayed payment and taking the amount paid for January as not being paid. I would like get your advice as to whom I should lodge a complaint in the ICICI Bank system about recalcitrant attitude of the concerned officers in credit card section. I would also like to mention that I do not want further calls on this topic from the call centre.

Regards

AK Krishna Kuma

Company: Credit Card
Country: India

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