Credit Card
Payment

RE: 'ICICICARE=033-542-871' level2complaint/ Credit Card‏

From: vinod dixit (vinod127b@hotmail.com)

Sent: 13 April 07:07AM

To: customer.care@icicibank.com

Dear Sir,

From 3rd April onward I have been chasing for my complaint but without result. The trailing mails are proof of that. The due date for payment is fast approaching & I may assure you that I am not going to pay A SINGLE PAISA for the said amount.

I MAY NOW ALSO INFORM YOU THAT IF MY CASE IS NOT SOLVED IN A WEEKS TIME I SHALL BE LEFT WITH NO ALTERNATIVE LEST TO WRITE TO CONSUMER COURT.

THANKS & REGARDS

VINOD DIXIT

9811274700

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Date: Thu, 9 Apr 18:57:37 0530

From: customer.care@icicibank.com

Subject: RE:'ICICICARE=033-542-871' level2complaint/ Credit Card

To: vinod127b@hotmail.com

Dear Sir,

Thank you for valuable information.

We regret for the inconvenience caused to you.

We have escalated your issue and realize that we will need few more days to revert to you.

We request you to provide us with sufficient time as requested, to resolve your query.

Looking forward to your cooperation and patience in the interim.

Sincerely,

Santosh Nirgun

Customer Service Executive,

ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

&--Original Message&--

From: vinod dixit (vinod127b@hotmail.com)

Date: Wednesday, April 08 08:52 AM

To: customer.care@icicibank.com (customer.care@icicibank.com)

Subject: RE: level2complaint/ Credit Card

Dear Sir,

Yesterday I got a Call from Mr. Santosh tel no 912267034148 for the above at 4.30 PM and was briefed about the same.

Now as for the telephone no from where I made the call I have to state that the call was made from my office board no's. May be the hunting line i.e. 14The above is for your information.

Thanks & Regards

Vinod Dixit

9811274700

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Date: Tue, 7 Apr 18:46:17 0530

From: customer.care@icicibank.com

Subject: RE:'ICICICARE=033-542-871' level2complaint/ Credit Card

To: vinod127b@HOTMAIL.COM

Dear Sir,

Based on our telephonic conversation, we have escalated your issue and realize that we will need few more days to revert to you.

We request to provide the telephone number from which you made a call on March 19 for stop payment against your bill payment of LIC.

We request you to wait for 4 working days.

Looking forward to your cooperation and patience in the interim.

Sincerely,

Santosh Nirgun

Customer Service Executive,

ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

&--Original Message&--

From: vinod dixit (vinod127b@hotmail.com)

Date: Tuesday, April 07 02:44 PM

To: customer.care@icicibank.com (customer.care@icicibank.com)

Subject: RE: level2complaint/ Credit Card

Dear Sir,

Madam Mugdha from coustomer care called me at my mobile at 2.40 PM from tel no 912267034101 for the trailing case.

She was briefed for the same.

This is for your information and records.

Thanks & Regards

Vinod Dixit

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Date: Mon, 6 Apr 20:54:17 0530

From: customer.care@icicibank.com

Subject: RE:'ICICICARE=033-542-871' level2complaint/ Credit Card

To: vinod127b@hotmail.com

Dear Sir/Madam,

This is in reference to E-mail received on April 03 to Mr. Anirudh Kamani regarding query on your Credit Card Number 4477 XXXX XXXX 6025.

We regret for the inconvenience caused to you.

We have escalated your issue and realize that we will need few more days to revert to you.

We request you to wait for 2 working days.

Looking forward to your cooperation and patience in the interim.

Sincerely,

Santosh Nirgun

Customer Service Executive,

ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

&--Original Message&--

From: customercomplaints@icicibank.com (customercomplaints@icicibank.com)

Date: Friday, April 03 02:16 PM

To: customer.care@icicibank.com (customer.care@icicibank.com)

Subject: level2complaint/ Credit Card

Name: vinod dixit

Product: Credit Card

Account No: 4477463521466025

Application No:

E-mail address: vinod127b@hotmail.com

Mobile no: 9811274700

Telephone no: 91--

Service Request (SR) No:101005225.

Details of complaint: Dear Sir,

I spoke to Mr. Abhijeet at 1.25 PM today to know the statusof my complaint but did not any response. Kindly let me know the status by return mail.

Hoping for an early reply.

Thanks & Regards

Vinod Dixit

Dear Sir,

I would like to bring some facts before your self :

1. I got a SMS Massage on 02.03.09 that LIC Primium will be paid on 27.03.09 if paid contact 7 days before or inform us not to pay the same.

2. I spoke to coustomer care Madam Nasia on 19.03.09 at 2.15 PM informing that I have already paid the primium and you need not pay the same.

3. I recieved a SMS Massage on 24.03.09 tha Rs. 10001/- has been paid through credit card.

4. Again contacted coustomer care on 24.03.09 at 7.00 PM Spoke to Mr. Ranjay and Mr. Ravi and briefed them of the same, My complaint was registered vide SR NO. 101005225.

Sir from above it is amply clear that since I have already paid the primium and informed coustomer care about the same in the stipulated time frame, the transection made by you is totally unjustified and uncalled for. The same may kindly be reversed and should not be debited to my account. An early action may kindly be taken under intimation to me.

Thanks & Regards

Vinod Dixit

9811274700

vinod127b@hotmail.com (alternate mail address)

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Company: Credit Card
Country: India

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