Credit Card
Misbehaviour and mentally tortured by ICICI Bank Credit Card Dept

I took Visa credit Card in July’ 2003 (My Credit Card No.- 4477 4637 8572 5009) and we used credit Card facilities in 2/3 year, but we regularly paid min. amount till Aug’08.

In Oct’08 I have requested to your Andheri branch to close my credit card and settle my account. Mr. Desmukh has called me in second week of Oct’08, and they confirmed in end of Oct’08 my account will be settled, but till June 5th’2009 my amount was not settled.

We further discussed with Customer Care dept. (Mrs. Sneha) on 11.06.09 and we have agreed to settle my account in Rs. 88, 000/- (Rs. Eighty Eight Thousand) in fore installment. First installment will be start on June 15th ‘2009 of Rs. 22, 000/- (Rs. Twenty Two Thousand) and subsequently other three installments will be paid, and completed by Sep’2009. Ref. No. of Settlement: SR10893460, Dt. 11.06.09.

On 14.06.09 when I was in Gujarat, your Mr. Sharma (Mob.- 9820084587) of Andheri branch has send one representative to my house to collect Rs. 4000/- against my credit card due, my wife has informed to representative that myself in not available in town, so pls come tomorrow and collect the payment, but their representative threaten to my wife, if amount will not be paid immediately, then they will call to police, and representative has also threaten to my society security.

Meanwhile Mr. Sharma of your Andheri branch has called me, and I was also told by Mr. Sharma to pay Rs. 4000/- than and there to representative, other wise they will call the polish. Since, I was not in town I request to my wife to pay Rs. 4000/- immediately and she paid him.

I want to know is it the way service provides by your team to customer.

I have been totally frustrated and mentally tortured to us by them and there

responses.

Looking forward for you guys to help.

Regards,

Sanjay Srivastava

9833946287

Company: Credit Card
Country: India

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