Credit Card
Harressment from your customer care

I, Nusrat Husain from lucknow holding a credit card no.5415382317569341 of your bank. This is to inform you that i have taken loan against this card, loan no is 7777777771370383. As per my record i have already paid all the EMI's but now since they are charging extra amount as late fees. Earlier your executive use to come and collect the payment from my place but when i realised that late charges has been enforced to me i started submitting the payment to the bank. I have been contacting to the customer care since past 6 months for the settlement but none of the action has been taken against it. In between during the month of February, a call come to me from ABN AMRO Noida branch that you have to pay Rs, 315 only and we will provide you the NOC within 15 days. The same has been done from my side but till date i haven't received any NOC and they are telling that the total outstanding is Aprox Rs. 9000. this is a total fraud from your side.

Secondly, when i recently visited the bank to deposit some money in my account, i checked my account through ATM, then i came to know that Rs. 2070 has been deducted from my account by credit card section without any intimation to me as through auto debit procedure. I haven't given the permission to the card section to auto debit the money from my account and i have neverdid the same then how can you auto debit the money from my account without my permission or without giving any intimation. This is really a rediculous job from your bank. I have never expected such a working from your bank. This is the last time in my life that i will be doing banking with ABN AMRO and as soon as all my payment will be settled i will discontinue my card and would never suggest to anybody to go for ABNAMRO card or bank. Because your bank motto must be to trap the customer and earn money from them and atthe end harressed them with your damn calls.

Now, finally can you suggest that how should i settle my all balance and if there is any chance to waive off some amount. Since i have made lots of complain in customer care and most of the operator of yours just don't have the way of talking to the customer. The language they used is very shameful. So from now onwards i will not call to any of the customer care.

So kindly do tell that how can i settle my balance and surrender my card at=

the earliest.

Thanking you,

Nusrat Husain

Company: Credit Card
Country: India

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