Credit Card
LATE FEES, INTEREST ETC

To: Mr. K.C.Mahesh DATE: 15/11

Manager, credit card services

HSBC

Sir, this is to inform you that, I am credit card holder of your bank and my credit card number is 4384 5999 1346 9770, I am regularly using credit card and making payment in time. But one dispute has been noticed, I had made payment on28/10 through cheque no.261613 for RS. 20959/- due on 30/10. But I had received a call from your bank that cheque has been not cleared because of technical reason and I was advised by your collection department to issue a new cheque for this payment and your representative also assured that, your bank will not charge any thing on account of returning charges, late payment and finance charges, because all it happened due to technical reason, and I had issued a new cheque and it was collected by your agent and cleared on 03/11, but in the recent statement you have included all these charges, and when I spoke to your customer care department with this complaint they have not resolve this issue. They said that, they will reverse half charges and half I have to pay. I got back cheque, which is not cleared by bank with remark alteration required drawer’s authentication. I have not noticed any discrepancy and alteration in my cheque.

As you can check my credit history, I am a genuine customer of your bank, and I sincerely request you to reverse all these charges, so I can make payment due on 30/11.If you are not ready reveres full charges, then I will return your credit card and I will be not interested to continue in using your credit card. Please inform me before 24/11.

Cc. to: Mrs. Santhya Srinivsan, Nodal officer

Regards,

RAVINDER SINGH MOTI

Mobile no. 9910460199

Company: Credit Card
Country: India

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