Credit Card
Complaint against lifetime free card

Dear Sir / Madam

I had received credit card from HSBC executive under “ Life Time Free “ Scheme (No Annual Charges to be paid). I have used this card for some transactions and made the payment in time. But one day, I got credit card statement with Annual charges which I communicate to Bank for reversal, since there is no Annual charges as per your executive while issuing the credit card to me.

Afterwards, I recd one letter from bank regarding disconnection of credit services and to destroy the card. I have done that immediately on receipt of this letter.

Now to settle this transaction, one of your executive (Prachi shah) called me for payment of Rs.1000/- for Full settlement of my account. In spite of telling her that these charges has wrongly levied on me, she is calling again and again to settle this account.

To avoid this, I agree to give the Cheque of Rs.1000/- to HSBC to settle this account once for all.

I have handover the cheque of Rs.1000/- On 23rd Aug, to Mr. Rahul from Kaif Agency against the Receipt and Full settlement letter from HSBC bank . (Ch no. 799377 dt.23.08.08 for Rs.1000/- )

Now again, I received the call from Prachi that, the person to whom I have handover the cheque has misplaced the cheque in the train and they are asking again separate cheque from me. Is this acceptable? I don’t find my fault in this transaction. Ideally It is the responsibility of Agency to handle the cheques properly.

I am requesting you to please look into this matter immediately and revert back to me as early as possible, since it may spoils the reputation of the HSBC among the customers.

Thanking you

Rishikesh Wangika

Company: Credit Card
Country: India

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