Credit Card division
Continuous Non Receipt of Credit card Statement & Late Fee Reversal – (REMINDER)

Dear Sir/ Madam,

This is with reference to the captioned subject, I Devendera Kumar Jha (Credit Card No-4476 9299 9279 0714, is a subscriber of your credit card (the details of the same are mentioned below) for the last three years. Regarding the service from your credit card personnel, I am sorry to say that the same has been deficient and non-satisfactory. In this regard firstly I wanted to inform you that I have been clearing my dues in time. However even after a long and clear association with your bank, for the last four months continuously, I have not been receiving my credit card statement. The situation has not changed in spite of the repeated requests to your representatives and what I receive is only the false promises from your representatives. In spite of that I have been making the minimum payments on my estimate basis/ or on the basis of telephonic conversation with your representatives. Further after lodging complaints and making requests for so many times for non-receipt of statements, I was asked to pay the late fees and the interest for no fault of mine. I feel harassed both mentally and financially and your credit card has given me additional tension as against the big promises made in your advertisements.

However after making a written representation, I was promised by your representative that I shall be receiving the statements regularly and no interest and/or late fee shall be payable and I need to make the payments only in respect of the actual transaction. But even after a long time I have not received any statement till now. So I again request you to send the statement containing the latest dues (only for actual transactions) with out any interest and/or fine (as mentioned above) so that I can make full payment. Again I would like to request you please reverse the late fee for last two months as charged in the statement. Based on your response I shall make the payment and reconsider my decision whether to continue with the card or not.

Please do the need full in this matter as soon as possible.

DETAILS OF CREDIT CARD

NAME DEVENDERA KUMAR JHA

CREDIT CARD NO. 4476 9299 9279 0714

MAILING ADDRESS KBG SERVICES PRIVATE LTD.

D-583, CHITTARANJAN PARK, NEW DELHI.

PIN – 110 019.

Sincerely Yours

Devendera Kumar Jha

CC: The General Manager,

HSBC Bank (Credit Card Division)

Chennai

Company: Credit Card division
Country: India

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