Credit card - TIMES CARD
REPEATED CALLS

I have the Times Card issued by the Times group in colloboration with Barclaycard-Barclay Bank PLC. I was called by their call centre in July end for the membership of their Priority circle. I have given a very rosy picture and N number of benefit - which lured to me to say yer on Phone. Immidiately on the next day I called up their call centre for details of the mebership. They asked me to refer the website for details. On going thro' the website I discovered the wrong promises narrated to me on phone and immidiately I called up th call centre for cancellation of the mebership. They directed me to call the Priority circle membership dept. I called up the same. The lady tried to cionvince me again with the same swweet talk, I convyed to her that I have seen teh details of the agreement on the website and I want the memebrship to be cancelled - thus I can avoid being charged Rs.5000/- to the said card. Luckily on talking to the supervisor named Ms. Rupa on the 1st Aug.08 at 12.30PM. She agreed to cancel the membership. Which was well within the stipulated time needed for cancellation (21 days) raterh it was within 5 days of my confirming on phone. I was cahrged for the amount in the card bill for July 08. recvd.by me 10 days or more after my having cancelled the membership. I called up the call centre again talked to Prachi-on 14th Aug.08 and asked her why the amt. was charged. She checked and agreed to note it as coancelled and said the same will be reveresed. I had no other charge against the card in that month - thus I did not pay (after confirming with Ms. Prachi). I have been called after that 20 times a day on my mobile for the payment due. My life has been put to lots of inconvinence and dispair. I was called every day at 6.30a.m. to 7.am. I was called from different nos. from Mumbai, Guragaon, Chennai. I had confirmed with Prachi I had no problem in making my paymnet due but as the said entry was reversed it was agreed that I can avoid the payment. I compaint vide this letter against the said company for the harrasment.

Company: Credit card - TIMES CARD
Country: India

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