CRI Pumps
Installation chaos

I've been having a trouble getting the CRI Submersible pump installed in our apartment. Purchased it from Sree krishna Enterprises, Secunderabad. The installation guys came to my apartment and after preparing the motor to install they realize that the starter that we have doesn't support the new 3HP motor and asked us to install a new starter.

Upon requesting them to install a new starter, they sent a guy after almost a month who installed the starter and now the motor doesn't want to start as it gets overloaded. The output Amps is more than the expected one due to which starter trips off by nature.

Now this starter guy says there is a problem with the installation of motor and asks us to get it checked. So, till now I've paid 1000Rs for installation of motor and 250 Rs for installation of Starter and finally when I ask them to send some one to recheck the connections they say we need to pay the service charges.

They say that even if the motor is in warranty, we will have to pay to service charges anyways. Any advise on how can this be taken forward.

Company: CRI Pumps
Country: India
State: Andhra Pradesh

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