Croma Laptop
Inferior product, Missing Bluetooth

I bought a CROMA laptop in MARCH'09 with a promise from the stores personnel that this is the cheapest and the best in its category. On starting the machine, I faced numerous problems - right from the machine not starting up, displaying many colors on start up, no blue tooth functioning, laptop not getting connected to my company LAN, when connected to TATA INDICOM dialer - laptop crashed etc. After three months of consistent follow up the company agreed to replace the laptop with a NEW (same CROMA) laptop. The new machine also had starting problems, but the store personnel confirmed that its fine and will resolve itself. Than again the laptop started giving trouble. The stores person again agreed to replace the LAPTOP with an ACER laptop. But to everybody's surprise, the brand new ACER LAPTOP did not START. I registered an official complaint (before which I had only emailed my complaints to them with no response). Today after 5 months of my complaint and after one exchanged laptop, I still have not heard from CROMA's bosses as to what they intend to do. The stores personnel have expressed their inability blaming the TOP of not taking a decision and there is no response from the top. Incidentally, I purchased another similar laptop after two months of my purchase, thinking that the problem was with something else. Now I have TWO CROMA defective laptops, with no response from CROMA. please help me.

Company: Croma Laptop
Country: India

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