Croma Retail
TV stopped working within 24 hrs

Hi Everyone reading this post,

I wanted to share my experience with Croma Retail at Hyderabad. I purchased a Samsung 26" LCD TV from their store in Jubilee Hills and after much follow-up the TV was delivered to my home address. Samsung technician installed the TV 2 days later.

Within 24 hours of installation the TV malfunctioned (the picture would become black and lines will come on the LCD screen). I contacted Samsung customer service and the technician came and inspected the TV and said there is some problem with main PCB (printed circuit board - basically the heart of the TV).

Calls to Croma are very difficult to get through and whenever they lift the call they say they will verify with Samsung and call back (which by the way they never do).

I had bought the TV from Croma retail because of the TATA brand name, but I guess TATA's have turned out to be just like others.

Please beware and take your purchase decisions wisely.

Company: Croma Retail
Country: India

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