Croma/Whirlpool Refrigerator
Wrong Information provided

I bought Whirlpool double door 265 ltrs refrigerator on 3rd May'09 from Croma (chain of stores of electronics by Tata's) and at the time of purchase was told by the salesman that this particular model does'nt require any stabilizer for voltage fluctuation as it is inbuilt and there was a proper sticker pasted on front door of refrigerator, so i bought the same.

To my surprise when the refrigerator arrived at my place there was no such sticker on that, when inquired the same from technician of whirlpool (who came for demo) he told that whirlpool has stopped pasting such stickers on refrigerators as they were facing problem and the refrigerator which i saw in croma must be an older model carrying the sticker, he also suggested me to buy a stabilizer for refrigerator (costing Rs 1500).

It is highly unethical on part of Croma that they provided wrong information to customer leading to not only financial loss but harm to the appliance also, as my refrigerator is making loud noises just after 3 months of purchase. Croma staff neither told us that it is an older model and new model doesnt carry such option/facility nor provided us requisite information.if they are selling a product of particular company they should possess adequate knowledge of same.

What a horrible experince from buying an appliance from a reputed electronic store.

Nobdy should go and buy from CROMA.

Company: Croma/Whirlpool Refrigerator
Country: India

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