Crossroads Car helpline Delhi NCR
The worst service, waste of money

I have had the crossroads membership for 2 years and both the years have had awful experiences. After the 1st year subscription when they called to renew, I told them about the bad experience and they promised that it was just a one off incident. But it has happened 3 times now. Every time they take 2 hours to reach and keep saying that someone will reach in 10 minutes and my wife kept waiting in the car with an infant. She kept calling frantically. First they said that there is traffic jam (at 10 pm!!!) then they said that the mechanics car has broken down and finally after 1 hour 55 minutes they said that they had too many calls to attend so will take some more time. If they had told my wife in the very first call that they will take long time, she could have looked for an alternative rather wait and more important that the infant wouldn't have suffered. All this was besides her telling them every time that she had an infant along with her. I also had the membership for my second car and they called up for renewal 3 months in advance. I did not check (most people would assume that it must be due for renewal) after 3 months they called again for the same, then I realized that they had taken the money before it was due. I am sure that they must be cheating everyone like this.

Company: Crossroads Car helpline Delhi NCR
Country: India

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