Dawar Open World Gurgaon
Substandard material and poor after-sale service

I bought a Safewell safe from Dawar and was promised installation the next day at additional cost. Even after numerous assurances that installation would happen and giving multiple appointred datyes, nobody turned up. To make matters worse, each time I was made to talk to a different person fron Dawar (Ms Bhomika, Neha, Shilpa etc), each claiming to be other person's supervisor. Bhommika gave me assurance twice, but nobody turned up.

Safewell support manager, Mr Dushyant, lied thrice to Dawar Staff that his person will arrive on time and he even lied to me saying that the person had left and would be there in 45 mins, whereas, the person concerned had not even left his office and would take at least 2 hours to reach from where he was

I called Ms Usha in Safewell Mumbai and she again tried to assure me that it will be installed and she went to the extent saying that I should have talked to her to ensure proper installation. That means that for every product we purchase, we need to find the contact of their national support person to ensure proper service. This is a clear sing of the whole management of Safewell and the Retailer not doing their job.

It took about more than two hours of discussion and phone conferences before someone from Dawar finally agreed to give me the refund and take the safe back.

I wish there was an easier way to get proper service from such vendors and a proper way to get remedy and relief when they do not perform. Going by my experience, I will definitely not go to Dawar again

Company: Dawar Open World Gurgaon
Country: India

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