Delhi Gurgaon Expressway
Online Charges to wrong Plan

Dear Sir,

Please refer to my TAG No. 08081242086 regaistered in my name.

I had charged my TAG on 21st September online by Rs.540.00. Due to lack of clarity while recharging online I had selected Smart plan. Now while using this Tag last week it came to my notice at the toll plaza that there is NIL balance in this TAG which was surprising.

I had visited your customer care today and they informed that the credit on the Tag has expired as the charge was valid for only one month.

Now the question here is when my Tag is issued against the plan "Flexi" why did this accept "Smart" while recharging. Even if this was because of the system and of my non usage of the Expresswway during this time the credit could automatically be trasferred to Flexi Plan. This lack of clarity at the system and rigid behavious of Customr support executive only shows the malafide intension of grabbing the money from Expressway users.

I would request you to kindly look into the matter and credit my unused balance to my above mentioned Tag No as per Flexi Plan.

looking forward to a favourable decison at your end.

Harish Tandon

Company: Delhi Gurgaon Expressway
Country: India

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