DELL
Service and Warranty cove

I've purchased my Laptop in the month of May'2008. Since purchase its giving me some or the other problem. I launched my first complain within one month of its purchase and I was provided services very promptly. It was regarding scratches on Bazzel and hinge cover which were replaced.

My second complaint was in the month of August. The problem was again of Bazzel and Hinge cover and secondly about 2 dead pixels on LCD. The service engineer came promptly but he just tighten up some screws below hinge cover and was told to me that cosmetics will not be covered (the same was told to me by Dell customer care on Phone) and the problem of LCD will be solved only when there will be more than 5 dead pixels. I was not satisfied by service and Dell's reply and I put up a remark on his service card dated 11th of August to which no response is given to me till date.

Recntly I launched my third complaint i.e. regarding 1) More than 5 dead pixels now. Also some part of LCD flickers in straight line some times specially on booting. 2) I am having a crack in right corner near the express card slot. This crack is probably due to service engineer who came for services tightened the screw below it too tightly, it was unnoticable initially but now its increasing. 3) The scratches on bezzel are also increasing because it moves in contact with hinge cover while opening and closing LCD flap. 4) LCD is getting harder and harder day by day to open and close. The movement is not free and its difficult to open and close LCD flap.

Company: DELL
Country: India

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