DELL
Non hearing of customer complaint

Myself gaurav verma.i purchased a new laptop of Dell company model no Inspiron 1525 in the month of Feb'09 end. it came through courier at my address.it has got one year warranty.after receiving the laptop, i found that its inbuilt webcam has not that much clarity as it is in my friends laptop of same model.also i found that i could not place my camera MS Pro memory card in the slot provided in it. Moreover the TV connector slot provided is also not matching with the one i m having. All these things made me to call the Dell customer care so that they can send some representive to chk all these things. after contacting three times, my complaint went in vain. the latest one i called on 17/04/09. i spoke to Mr. Rohit Robert who i think sits at bangalore centre. after discussing the issue with him, he told tht i should have my laptop with me while talking to thm so tht they can tell me over phone to resolve the matter.he also told me tht their office remains open only from monday to friday from 9;00 am to 6:00 pm which clashes with my office timings. i told as these r the timings of my office also, so its not possible to bring tha laptop at my office, so he should send somebody to chk these things physically. But despite me requesting several times, he showed his inability to send any person to my home. i want the Dell company to send the representative at my home as it becomes their duty to resolve the customer issue, moreover its under warranty also and direct that customer care executive Mr. Rohit Robert to say sorry to me.

thanx,

Gaurav Verma

8/4, Semal Road, shipra sun city,

indirapuram, Ghaziabad (U.P)

Ph- 9971916385, 0120-4552590

Company: DELL
Country: India

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