DELL
Dell Inspiron 1525 laptop: Not working

Hi,

I am having a DELL Inspiron 1525 laptop since last 13 months. From the last 4-5 months, the system clock stopped working. First I thought that it may be due to the some software problems and therefore formatted my laptop. However, this issue didnot got resolved even then.

from the last one month my laptop battery also started behaving starngely. Some time it chraged upto 20%, some times 30%. I thought it may be that i need to replace my battery, as this is a frequent issue with the DELL laptops. I know many friends who got their DELL laptop batteries replaced in a year.

However, two days back when i tried to boot my laptop, i got the starange message 'time-of-day clock stopped'. I called the DELL customer care and was told that my laptops Motherboard needs to be replaced.

Since my warranty got expired a month back, I had to go for the warranty extention. When i told them that i am ready for the Rs 8500 warranty extention, they told me that since its a costly replacement you will have to go for a Rs 18187 warranty extention. I told them that i am facing this issue since last 4-5 months, but they were very adamant on the warranty extention. To my surprise that customer care people tried to explain me that if the same problem occurred again within a year, i will get my money's worth.

Also, one of them was surprised that i didn't had any visits of DELL engineers till now. This clearly shows that they expect these problems on DELL laptops.

When i checked over internet, I found that this is a common issue faced by people worldwide using DELL laptops. And the strange thing is that all of them faced this issue within a year of purchasing their laptops. This clearly indicates that it is a manufacturing defect from DELL.

I cannot spend 18187 just to make myself fooled for one more year.

I donot have any resort but to move to the consumer court, because this clearly is a manufacturing defect from DELL and such problems donot occur in any other laptops so early.

Company: DELL
Country: India

  <     >