DELL
PATHETIC Customer service-DELL

I have bought a Dell Laptop modeL: inspiron 1420 in mumbai.

service tag no:36VD1BS

inv no-00021826 dated:21/2/08

I have had huge problems from day 1 and still unresolvd and system not yet replaced - the keyboard gets locked and i'm able 2 use only foll keys on keyboard: 'achijknsvwyz', numeric keys and space-bar keybard too get Locked ; keybard gets lockd if 'l' is typed either thru keybrd or using on-scr soft kybrd, i hv now spent over two hrs trying to type this using only soft kybrd and using copy-paste for every 'l' in the mail and restarting IE at least 15 times to release the lock each tme 'l' is cickd on soft keybd by mistake! DELL Customer care is extremey PATHETIC customer support and TERRIBE APATHY towards consumer probs! Have spent at LEast one hour every day trying to get to speak to and expLain the prob.to someone in DELL customer care.

Company: DELL
Country: India

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