DELL/Dell(TM) Inspiron(TM) 535s Desktop
Delay in delivery

This is utmost unfortunate to write here about the Experience I had and still going through given by the DELL Service and support.

I Booked “Dell (TM) Inspiron (TM) 535s Desktop” on 2nd of July through phone payment done by credit card, with Mr. “Jatin Ahuja” Inside Sales Account Manager Dell India Pvt. Ltd. Gurgaon, India.

It was supposed to be delivered in “ 1-2 weeks “ as told by “ Mr. Jatin “ but got delayed, reason provided by “Mr. Jatin ” is some parts are out of stock, System got delivered after 22nd July (“ More than Two weeks “).

After that by the procedure dell people follow, their Engineer came for the installation and discovered that there is some fault in the system and cannot be installed,

He raised the issue by saying that lot of Items got defect and needs to be replaced (SMPS Box, Mother Board, Connection Issue). : UNACCEPTABLE

After this I raised the issue by dropping mail to “dellsupportdelhi@cms.com “ providing all details, In response to my mail got a call from “ Mr. S.Nadeem Alam “ promising me that he will be calling me in few minutes with the status of the issue . but I received no calls from any one from DELL, May be he is too busy or Customer value is no more important if money is already received, Even no person from sales/service department is calling and telling the status

Then again they raised another request for new system, new request received at dell on 17th sep i mail from their customer site to ask for any compensation, but they refuse saying that they have no compensation policy irrespective of whtever they do or whtever customer is suffering.

Some parts of System are there and still packed and dead bacause there is no CPU delivered yet, because of the delay and Unprofessional response from DELL services/Sales department the purpose of buying the system is already gone in trash. Being a person from IT background and working in service sector we always value our customer on prior basis, but this is the worst service management I have ever seen in my Entire professional and personal life. I need to know whom should be held responsible for the lose I suffered and still going through it.

Company: DELL/Dell(TM) Inspiron(TM) 535s Desktop
Country: India

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