DELL INDIA
Not following their own terms and conditions

The Incharge,

Dell India Legal Team, Dt. 23/05

Divyasree Greens,

Survey No. 12/1, 12/2A, 13/1A

Challaghatta

Varthur Hobli

Bangalore-560071

Dear Sir,

Re; Complaint No. Case ID 1905581 Dt. 5th May

This is to inform you as under:-

1. That a Laptop “Dell Inspiron 1545, Blue, 3GB, 320 GB, Vista Premium” was purchased by me on 23/04 for Rs. 42500/- vide Invoice NO. LT/S/09-10/S1/147 Book No. 3 Dt. 23/04 from your Exclusive Show Room at NOIDA

2. That since I was not satisfied with the laptop I requested your showroom people to return it and give me credit voucher as is permissible as per Dell’s Return Policy-India as published on your website. They point blankly refused to listen to me and referred me to Your official Sh. Sandeep Narula.

3. I contacted Sh. Narula and explained him the facts, who assured me to reply shortly. However inspite of more than 100 calls at his cell No. 09311622822, and mails to his Dell, s ID (the log of which is available with me and will be produced at an appropriate time), he could not give me any reply. My email to Mr. Narula Dt. 1st May is enclosed for your ready reference.

4. Since Sh. Narula assumed no responsibility to satisfy the customer (which in itself is very very derogatory on part of a Company like Dell), I made a complaint on line to your India_care_CON@dell.com on 5/5/09 and got an automatic reply on 6/5/09 with RE care ID- 1905581. I had to remind again on 8/5/09 for a reply.

5. On 11/5/09, your people asked me provide Service Tag number, which after ascertaining I wrote to them on 12/5/09. the Service Tag no was J9G13BS.

6. You have such a battery of Intelligent people who after such a long exchange of emails, again asked me on 13/5/09 “ Please let us know the issue to take it forward.”

7. I again told them the issue on 13/5/09 as is evident from the enclosed papers.

8. Then on 15/5/09, your people told me that “Return Policy- India is not applicable for the retail purchase” meaning thereby that I am bound to suffer as I have purchased the laptop from your Exclusive show Room and not from you over net.

9. On 15/05/09 I asked them the name, email and phone no of your Incharge India to make a complaint to him. Your so sharp team could send me a reply on 22/5/09 at 13.17 under RE- case ID 1905581 directing me to write to

“Dell India Legal Team,

Divyasree Greens,

Survey No. 12/1, 12/2A, 13/1A

Challaghatta

Varthur Hobli

Bangalore-560071”

10 In view of the forgoing, I serve upon you this notice to provide para was reply to the following;-

a) Whether Dell Exclusive Show Rooms are not Yours? If yes, the purpose of showing their locations on your web site may please be explained?

b) Whether showing their locations on your website is with the sole intention of misconceiving and cheating the public at large like me?

c) Whether you maintain double policies/ standards viz. one for those who purchase it over net, and the other policy for those who purchase it from your Exclusive Show Rooms.

d) Whether your officials like the marketing men in the Showroom NOIDA, Mr. Sandeep Narula, Dell’s Delhi Officeincharge, The customer Care people working at your website are not guilty of gross misconduct for harassing your customer i.e. me or they have been doing so as per your instructions.

e) Whether the terms conditions shown on your website are applicable to your customers purchasing the machines from your “Dell’s Exclusive Showroom”

11 In addition to the reply to the above questions, I ask you to Pay the following amounts to me at the earliest

i) The refund of Rs. 42, 500/- which I had deposited with your “Dell’s Exclusive Showroom”

ii) Damages assessed to the tune of Rs. 50, 000/- towards hiding information, which a customer is lawfully entitled to know

iii) Damages to the tune of Rs. 50, 000/- towards mental agony and harassment committed by your officials since! st. May till 23/05 and @ Rs. 1000/- per day till you settle the entire dues.

I further put you on notice that you must reply and pay me the aforesaid sums on or before 15th of June failing which I shall be left with no option but to initiate legal action against your company under the appropriate provisions of Law at your entire risks as to costs & consequences thereof.

A copy of this notice has been retained in my office along with Annexure, which shall be used against you at an appropriate time.

Yours faithfully,

(Ravinder Lal Batta)

C-1/702,

Milan Vihar CGHS,

72, I.P. Extn.

Patparganj

Delhi-110092

“

Company: DELL INDIA
Country: India

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