DELL INDIA
DELL is cheating their customers by selling devective laptops and being rude

This is to inform you about the unprofessional behavior of your technician. I spoke to your TS person named Roopesh for 45 Mins and then he said that he can’t help me (warranty related issue). When I asked to transfer the call to someone who can help me, he said "I am giving the call to a Sr. Tech). Then a lady picked the call and said that she is the manager (Priyanka). She was extremely rude with me, shouted at me and said that she can’t help me on my warranty issue. I have gifted this laptop and when I came to see the problem I have reported. I have logged this case one month back and nobody responded to me in a satisfactory fashion. Priyanka told me that your warranty is about to expire. but it was not expired. Through email another technician told me that I will be covered under warranty as since I have logged the case 1 month earlier. I want some higher authority person to handle my situation as Priyanka challenged me that "you go and complain it to any levels about me" AND DISCONNECTED THE CALL AFTER ONE HOUR. This is the worst experience I had after calling for help. Please treat this as a serious problem and take appropriate action against that lady. I will be waiting for the reply from you ASAP, also I am ready with my next level of escalation. Now I have a useless laptop for which I have payed 40000RS and I am ready to burn it in the public.

Company: DELL INDIA
Country: India

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