Dell India Pvt ltd
Online promotion not followed, No after sales support

I had booked an online Dell Laptop with a amount of Rs 37000/- and the company did not send the same. They have asked me to procure locally (Baroda) and at a higher price of Rs 41000/-

I sent the draft of Rs 37000/- to DELL INDIA and they sent the same back to me without stating any reasons after 15 day

They kept on informing me that they are processing the order and they have sent the laptop by courier. After sending the courier, their sales represenetative (Mr. Anuj Narayan) informs me that the laptop sent by courier has been damaged. How is it possible that when such a company is doing business all over INDIA sending laptops to eveywhere, the laptop got damaged in transit. After that he informs me to buy locally since i had an energy of buying the laptop as i had to go abroad. The same has been informed to DELL INDIA also and i feel he has taken advance of my sitution.

Not only that, after I paid more money, I asked DELL to recover the amout which i paid more for that they said they will send me the extra 2GB RAM and a wireless mouse.

It is more than 30 days i have not received even these extra RAM and mouse also. for these items also he sent me mail saying that the same has been sent by Fedexo courier which was again a lie from DELL INDIA.

I want to make a complaint against non professional management and not providing the after sales serive support also under warranty period.

Please let me know further action from my end. I can also produce the e mail exchange and SMS from Mr. Anuj of DELL INDIA.

thnaks

Company: Dell India Pvt ltd
Country: India

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