Dell India Pvt Ltd
Delay in replacing the Studio1555 laptop

The Studio1555 laptop ordered directly to the company through their customer care on 12th August for which I had transfer the total amount to their a/c on 13th August was delivered to me on 20th August in totally dead condition for which I had lodged a complaint on 21th August to the customer care and got the case No. 2352266. Thereafter on repeated request the executive of the customer care on 26th August send me some documents which I mailed the scanned copies, as directed, duly signed to them on the very same day and the logistic people deputed by the Dell India Pvt. Ltd. had taken back the dead laptop on 29th August. But till now I have not received any definite reply from Dell India Pvt Ltd. even on asking repeatedly to their customer care executive. My customer No. is 811593 and order No. is 0379826. The service tag of the defective laptop was GPPS3BS.

The delay in replacing the laptop for which I had paid to the company on 13th August causes mental harrassment to me and deprived of me by using the laptop for which I had paid 20 days back. This suffer my work also; Hence the Dell India Pvt Ltd either pay my money back with an interest of 24% for the period w.e.f 13th August (the date on which the money had been transferred to their a/c) till the date of refund or deliver the new laptop within 48hrs i.e by 3rd of Sept. alongwith the laser mouse as compensation for the harrassment caused to me.

Madhu Mittal

151 (2nd Floor), Vigyan Vihar,

Delhi-110092

Company: Dell India Pvt Ltd
Country: India

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