DELL Inspiron 1318 laptops
Warrenty issues

Hi,

I have bought a dell 1318 laptop, the Service tag number is 54S86G1 and the express service code is 111-731-872-33.

I wanted to buy a Dell so I looked on the site however the site did not give any options of Customizing the Inspiron 13” laptops, instead I was advised to check with a reseller, I then called up the dell call center (Bangalore) and asked them if the same could be provided to me over the product customization, but they refused that as well advised to check with a reseller again.

I then checked with Com care (reseller) and they confirmed that the product is available and I can purchase it directly.

So I purchased the above mentioned laptop from Com care (reseller) on the 10th May but when I checked my warranty on site it said that it is only left for couple of more months (180 days only). I was shocked and very disturbed.

I being a customer and as per Indian Consumer Protection Act, 1986 I have right for full one year warranty from the date of purchase and that is not given

Its been more than 2 weeks now and i have still i no responce from these people, i will definately take this up.

Company: DELL Inspiron 1318 laptops
Country: India

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