DELL Inspiron 1525
Poor technical and warranty support

I have a Dell Inspiron 1525 with 3 years next business day warranty. It has been giving me issues right from the day I bought it and makes me regret buying it. The stupid Dell machine started restarting intermittently.

Since I have been in IT for last 9 years, I dont need Dell's call centre morons to tell me what needs to be done. I did all the troubleshooting and isolated the battery to be causing the issue. Finally I contacted Dell technical support to get the battery replaced and the the call centre agent gave me some basic stupid steps to perform which were not even close to what the issue was. They were not ready to help at all and wasted 1 week in troubleshooting some irrelevant redundant steps.

Finally when they realised that the battery was faulty (which I had already reported a week ago), they rudely asked me to buy a new battery from outside, despite the fact that I paid extra for a 3years next business day warranty. I was promised an engineer the very next day I report any issue and was told that the warranty will cover everything till 3 yrs.

Dell's after sales support is the most pathetic support I have ever come across. Dell's sales rep push customers to pay more for warranty and earn incentives. On the other hand, when you contact Dell's tech support, the technician's run away from their responsibilities and bring in new clauses of warranty to save warranty costs and earn incentives. I guess, this is the award winning Dell business model that Dell boasts off.

I would not recommend anyone to buy Dell ever again.

Company: DELL Inspiron 1525
Country: India

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