DELL/INSPIRON 1525
Complaint against home service provided

Respected Sir,

This is to inform you that i've bought an inspiron-1525 dell Laptop (service tag no.- HD1T2BS) 5 months back. Unfortunately my laptop was not working. Then i registered a complaint on dated 8th July.

The Dell representative assured me that the problem will be solved within 24 to 48 hours.

Technician reached my place on 13th July. But he was not able to solve the problem. Again he came on 22nd July but he couldn't repair it. He then promised me that he will certainly come on Monday, July 27, to finally repair it but it is very dissapointing that the responsible person has yet not come. Above all, in this period of time, i'as regularly in contact with representative of your company but they ensured me with fake promises.

Being a Computer Science Engineering student it becomes very important for me to work on my laptop and due to above reason i cannot complete my pending work. I really feel sorry to inform you that dell gives guarantee to solve problem in a day or two but it has been over 22 days and my problem has not been yet solved. Not only me, but everyone knows about the reputation of dell but this is certainly against the credibility of your company.

I request you to look in my matter soon.

Thanking you

Yours faithfully

Anand Kumar

(contact no. 9433848181)

Company: DELL/INSPIRON 1525
Country: India

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