DELL Inspiron 1525
Non - Cooperation & Disagreement with Terms & Conditions

It is hard to explain the harassment which i have suffered after purchasing this Laptop, Since Beginning its not working properly. But its beyond limits when from past one month i am trying to resolve the issues and the executives are taking as for granted. They are least bothered for the resolvement of problem so occured, They are only concerned they portion of commission with Dell.

From Last one week, I am consecutively calling to the Dell Support centre since morning 10 and they are helpless to resolve the same till day ends.

By profession I am Chartered Accountant, and are major work is online and system based and they least bothered.

Firstly they inform part in DVD writer is failed, therefore we have to replace the same.

That leads in wastage of Days.

Then, That specialist engineer does some crap leading to Formating of my system for that i have done all possible alternatives, extented my warranty, one year software assistance, etc. But the magic is that still my system is not working appropriately.

The executives convey me the issue that mam if you extend the warranty we will take care of every issue (Software Hardware) except lost of system, but after extension of warranty &> they said we never said so, Only we cover the hardware issue. Then i had taken software assistance -- even though my system is not working properly.

Inspite of waiting on calls for over an above 50-55 minutes daily (DAILY), nothing as assistance or help is assured. I am planning to take legalised action in order to teach them a lesson for breach of Trust and Misinterpretation of Facts, just to fetch orders from customer.

Pooja Gupta

CHARTERED ACCOUNTANT

ACA, ACS, M.COM

91 9891 378 222

Company: DELL Inspiron 1525
Country: India

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