DELL Inspiron Desktop
System died after 14days of purchase

Hi,

I've bought a Dell Inspiron System on 19th June and got the delivery on 23rd June and their engineer has come to setup the system on next day i.e.24th June.

The system was working absolutely fine till 9th July which is hardly 15days time. It went off at 7.30pm on 9th July, so we were not able to call the customer care as their working hours are 9am - 6pm IST.

However, we have logged the case on 10th July around 10.30am after a long hold time.

We got a promise from the call logger that the engineer will come on Monday i.e.13th July. However I didn't receive any calls or update from DELL stating about the service engineer. So when I called the support line they stated that the case is not been actioned / dispatched. The reason was not mentioned on the same, I spoke to the supervisor (Kamal Maggo) and he mentioned that the service will be provided on the next day i.e. 14th July and he has mentioned in the email he has sent.

However I got a call from Kamal stating that the part is not available and the service will be delayed by another couple of days and then later on the same day evening he sent me an email mentioning the services will happen only on 30th July which is Insane; not acceptable at all.

Then I've written email to many of DELL top guys and then the issue got escalated and now they are saying that the part is not available worldwide (which I dont accept). As soon as I said I need replacement or refund of the system DELL has accepted it without any hassel. Am surprised big time after looking at such behavior of DELL support; instead of giving solution you are ready to refund the money. And if I choose the option of system replacement then it will take 8-10 working days and so as the case if I choose Refund. So indirectly DELL is asking me to wait till 30th July; which I dont want to. I'm jobless and this system was my source of income as I was using this system for share trading to earn money.

I'm still waiting for the response from DELL representatives.

Please suggest what should be my next step.

Do I need to knock the doors of Consumer court? Should I ask for any compensation for this loss?

Thanks

Sachin Wani

Company: DELL Inspiron Desktop
Country: India

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