Dell International Services/ Computer manufacturers
Did not receive Vehicle Loan Welcome Kit

I am Soumendra Misra. On september I bought a car from Fortune Ford, Khairatabad, Hyderabad. I financed it from UTI bank. Now I realise that I should have gone to some other bank to finance my vehicle.

To begin with, the representative of UTI (Axis) is highly unprofessional and lack knowledge. He, showed interest till the deal was finalised and I was told that I will receive a welcome kit from UTI head qtrs, Mumbai. I havent received the welcome kit yet and have already paid six installments. I did not even receive my loan account number. I would have never known it, fortunately the collection guy gave it to me.

I tried to reach the UTI representative to get help on this. I even reached his manager for help. He gave me a contact center number 040 66330946. On contacting that number i get another number 040 66905614 and on contacting this number I get another number 040 66330947. Here finally I could speak to a lady who assured me that I will receive the welcome kit via registered mail.

I havent received my welcome kit yet. I am trying to reach 040 66330947 but am getting no response. This is what you call after sale service? Rediculous.

I would definetly not recommend UTI to any body. It has got pathetic customer service.

Soumendra Misra

Loan Acc# 245010601521634

Company: Dell International Services/ Computer manufacturers
Country: India

  <     >