Dell Laptop
Product problems, service problems

We had a bulk deal for Dell Latitude D630 in our college (IIM Lucknow), August for personal use. Out of around 250 laptops purchased, more than 100 odd laptops had motherboard crashes and battery issues. Since it is hardly one year, all of them have been replaced. Dell admits there is some chipset error in the shipped lot. If 100 out of 250 laptops has defect, isnt DELL responsible for replacing the entire bulk order or paying our money back?

The main problem with dell is the service delay time. My laptop hinge broke off on September 4. I placed an order for replacement on September 5th (Paid replacement as they said it is not covered under warranty.. around 10 other laptops with same hinge problem). I havent received a single reply from Dell regarding this replacement order. (Dell promises to do service in two working days).

When I contacted the manager, customer service India, I get a text book reply stating an apology and promising to do the service at earliest. Nothing has happened till date.

Kind help me on the procedure to file a consumer complaint on the bulk deal issue and my individual issue.

Company: Dell Laptop
Country: India

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